T&C

Climbing Trees Terms & Conditions

We want our customers to be happy so strive for 100% customer satisfaction or a full refund for return of goods.  

Returns/cancellations

If you wish to cancel or return your goods, please do so within 7 days of receiving our goods.
Please return in original packaging where possible. Your postage costs will be reimbursed.

Out of Stock items

We shall provide you with an estimated delivery date for out of stock items. However, generally speaking stock takes up to 28 days to be replenished. You can pre-order by emailing 'I really want this' in the subject line of your email and we will notify you as soon as items are back in stock and we are ready to fulfil your order.
 
If you order multiple quanities of an item but we don't have sufficient stock to fulfil the whole order (e.g. if you order 4 tees and we only have 2 in stock), please email us with 'I want more' in the subject line. We will then contact you within 12 hours to offer either to send the intial part of the order immediately, with the remainder of the order once stock is replenished or to hold delivery until all items are back in stock and available. Alternatively you may prefer to cancel your order or reduce your order to the number that are in stock.

Storing Payment Details and Privacy Policy

We do not store credit card details. Neither do we ever pass on customer details to any 3rd parties.

How your data is used: Your name, email address and postal address is used for internal purposes only (e.g. to contact you when an item becomes available, to keep you up to date, if you have opted in to receive our monthly newsletter). We will never share any details with anyone else whatsoever.

ClimbingTreesKids.com, US3 Ltd, 132 Winchester Rd, Chandler's Ford, Eastleigh SO53 2DS

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